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Communicate, contactless check in, customizing the guest experience with the Guidebook. Easy to update property specifics, communicate with the guest thru sms and email.
Guest Ambassador
Hilton, US
Easy communication with guests, amazing upsell opportunities which can be defined by ourselves, great tool for pre check-in for guests
Interim GM
Boutiques, Germany
Super friendly to use, improving significantly the guest journey and the communication with the guests and in addition saving a lot of time by check in online and other modules
GM
Luxury Hotels, Italy
From document scanning and e-signature collection to loyalty enrollment, upsell offers, and payment collection—Duve’s Online Check-In supports it all in a unified, guest-friendly experience.
Easily manage arrival times and methods to offer the right check-in options automatically. From early check-in to transportation services, Duve turns every arrival into a seamless experience.
Gather key guest data—including preferences, purpose of travel, and more—during online check-in to segment guests and personalize stays.
Whether fully contactless or tablet-assisted, Duve’s on-site check-in options adapt to your workflow—keeping queues short, staff efficient, and guest satisfaction high.
No single platform covers every PMS on the market. The question worth asking is not whether a vendor claims universal coverage, but whether the integration with your specific PMS is confirmed, tested, and two-way. Duve integrates with over 50 PMS systems, including Opera Cloud, Mews, Apaleo, Protel, Clock, and most major chain and independent property management systems. The integration is not surface-level: Duve pulls reservation data, pushes registration card information back to the PMS, and syncs guest profiles in both directions. For chains running Opera Cloud across multiple properties, the integration works at the property level without requiring corporate IT involvement. Setup typically takes one to two weeks, not months. If your PMS is not on the list, ask. New integrations are added regularly based on customer demand, and the team can confirm compatibility before you commit.
No. Duve's online check-in is web-based. Guests receive a link via email or SMS before arrival, open it in their phone's browser, and complete check-in without downloading anything. This distinction matters more than most vendors admit. Hospitality apps that require a download see adoption rates between 5% and 15%. Web-based check-in, which requires zero installation, sees adoption rates between 60% and 80% across Duve's 1,050+ properties. The difference is friction. A guest arriving at midnight does not want to search the App Store, download an app, create an account, and then check in. They want to tap a link and be done. After check-in, the same web app serves as a guest directory, upsell channel, and communication tool for the duration of the stay, all without occupying permanent space on the guest's phone.
The information collected depends on the hotel's requirements and local regulations. At minimum, most properties collect: guest name confirmation, estimated arrival time, and passport or ID details (required by law in many countries for police registration). Additional fields can include: billing preferences, special requests, marketing consent, and digital signature on the registration card. For properties in the EU, GDPR compliance is built into the process: guests see exactly what data is collected and why, consent is explicit, and data handling follows EU data protection standards. The hotel controls which fields are mandatory and which are optional. Duve supports up to 16 configurable check-in steps that can be toggled on or off and filtered by booking source. The goal is to collect what the property needs without making the process feel like a government form. Most guests complete the entire check-in in under two minutes on their phone.
It depends on the implementation. Done poorly, contactless check-in feels like the hotel replaced a human interaction with a form. Done well, it removes the administrative friction (paperwork, credit card swipe, key encoding) while preserving the human interaction for what actually matters: a genuine welcome. The best implementations work like this: the guest completes paperwork on their phone before arrival. When they walk through the door, the front desk already has their information. The interaction shifts from "Can I see your passport and credit card?" to "Welcome back, your room is ready, and the restaurant is open until 10." The staff member has time to look up, make eye contact, and be present. Properties running Duve report that this shift shows up directly in review scores, particularly in comments about arrival experience. Online check-in does not replace the front desk. It gives your team the time to actually greet the guest who walks through the door.
ROI varies by property size and implementation scope, but the main value drivers are measurable. First, time savings: online check-in reduces front desk processing time from 5 to 8 minutes per guest to under 90 seconds for the in-person handoff. For a 200-room hotel at 80% occupancy, that saves roughly 3 to 4 staff hours per day. Second, upsell revenue: pre-arrival upsell offers (room upgrades, late checkout, F&B packages) sent during the check-in process convert at 8 to 12% on average across Duve's portfolio. Sofitel Fiji generated EUR 25,000 in upsells in two months. Merrill House achieved 400% ROI on their overall programme. Third, guest satisfaction: properties that implement online check-in consistently see review score improvements, particularly on comments about arrival experience. The caveat: ROI depends on adoption. A contactless check-in system that only 20% of guests use delivers 20% of the potential value. This is why web-based solutions (no app download required) consistently outperform app-based alternatives.