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Unlocking New Revenue in Hospitality
Andreas Loru
Vice General Manager, Hotel Am Konzerthaus.
Alan Ilitzky
Content Manager at ULIV
Tracey Carter Knox
Director of Revenue at Sofitel Sydney Darling Harbour
Duve connects with guests the minute they book and offers a wide range of personalized upselling options based on the guest’s preference that not only increases revenue but also enhances the guest experience.
Guests can choose to upgrade their room, add additional amenities like breakfast, or spa experiences, choose a check-in time that is more suitable for them, customize their room based on special occasions, and way more. With Duve guests can create the exact experience suitable to their needs.
From check-in to check-out, Duve helps you make the most of every guest interaction — online and on-property.
Through the Guest App, guests receive personalized upsell offers based on their preferences, behavior, and stay context, making it easy to discover and purchase experiences that enhance their visit. At the same time, hotel staff can easily process upsell opportunities that happen offline, whether at the front desk, over the phone, or via messaging apps, ensuring no opportunity is missed.
Everything is powered by real-time data and managed in one place, so you can deliver the right offer at exactly the right time.
With Duve, hotels can also extend upselling opportunities beyond overnight guests. Day visitors, event attendees, and walk-ins can seamlessly access and purchase on-site services such as spa treatments, dining, parking, or day-use amenities through a simple QR-to-checkout flow. This frictionless experience not only unlocks new revenue streams but also positions the hotel as a destination for locals and visitors alike, creating more touchpoints to strengthen brand perception and drive future bookings.